First Data is now Fiserv


Privacy Policy

Firmin Cigars are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Firmin Cigars website and governs the data collection and usage. By using the Firmin Cigars website, you consent to the data practices described in this statement.

Collection of Your Personal Information

Firmin Cigars collects personally identifiable information, such as your Name, e-mail address, home or work address or phone numbers (Home, Work or Mobile). Firmin Cigars also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favourites (if applicable).

There is also information about your computer hardware and software that is automatically collected by This information can include: your IP address, browser type,, access times and referring website addresses (ie: google etc). This information is used by Firmin Cigars for the operation of our service, to maintain strict quality of the service, and to provide general statistics regarding use of the Firmin Cigars website.

Use of Your Personal Information

Firmin Cigars collects and uses your personal information to operate the Firmin Cigars website and delivers services you have requested. Firmin Cigars also uses your personally identifiable information to inform you of other products or services from time to time available from Firmin Cigars and its affiliates. Firmin Cigars may also contact you via surveys to conduct research about your opinion of current services we provide or of potential new services that may be offered (if applicable).

Firmin Cigars does not sell, rent or lease its customer lists to third parties ever! Firmin Cigars may, from time to time, contact you on behalf of external business partners about an offering that might be of interest to you. In those cases, again, your unique personally identifiable information (Name, e-mail, address, phone number) is not transferred to the third party. In addition, Firmin Cigars may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for national, interstate or concierge deliveries.

All such third parties are prohibited from using your personal information except to provide these services to, and they are required to maintain the confidentiality of your information. Firmin Cigars does not use or disclose sensitive personal information, such as race, religion, or political affiliations, ever, or without your explicit consent.

Firmin Cigars keeps track of the pages our customers visit within website, in-order to determine what services are the most popular at Firmin Cigars. This data is used to deliver customized advertising & content within Firmin Cigars to customers whose behaviour indicates that they are interested in those subject areas.

Firmin Cigars websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Firmin Cigars or the site; (b) protect and defend the rights or property of Firmin Cigars; and, (c) act under exigent circumstances to protect the personal safety of users of, or the public.

Firmin Cigars reserve the rights to cancel, block, delete and report any person from website to authorities if we believe there to be evidence of strategic imitation, suspicious or fraudulent activities.

Security of Your Personal Information

Firmin Cigars secures your personal information from unauthorized access, use or disclosure. Firmin Cigars secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol (256 bit).

Use of Cookies

The Firmin Cigars website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web-page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookies to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages, or register with site or services, a cookie helps to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, phone numbers and so on. When you return to the website, the information you previously provided can be retrieved, so you can easily use the features that you customized.

You can have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to experience the full interactive features of

Changes to this Statement

Firmin Cigars will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. Firmin Cigars does encourage you to periodically review this Statement to be informed of how we, Firmin Cigars are protecting your information.

Contact Information

Firmin Cigars welcome your comments regarding this Statement of Privacy. If you believe that Firmin Cigars have not adhered to this Statement, please contact us at We will use commercially, reasonable efforts to promptly determine and remedy any such problems.

Conditions of Use

Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description. © All rights reserved.

Consumer Data Policy

Firmin Cigars respects your privacy and we are committed to protecting it. We stipulate Firmin Cigars’ Consumer Data Privacy Policy on this page, that is, how we protect your privacy and treat your data when you submit personal information to us. The technical aspects of privacy protection, such as encryption and data transfer security, are described in the Fiserv. Transaction Security Capabilities and Policies section below.

Our online order form consists of fields that you are asked to fill in. Some of which are compulsory, others, optional.

The fields are:

  • Your name*
  • Email address*
  • Telephone number*
  • Company name
  • Billing address*
  • Delivery/Shipping address*

All fields marked with an asterisk* are required, in order, to process your order and deliver the product to you.

Firmin Cigars stores the information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unsolicited information. Currently the only third parties that are used to ship your goods are Australia Post, Fastway and Couriers Please, on occasions we will seek other Courier companies to ship goods.

If you want to pay with a credit card, either via phone order or online you will have to give the following information: (this information must be true and correct)

  • Name on credit card
  • Credit card number
  • Expiry date of credit card
  • Verification number (Card Verification Value) on the back of Visa, Mastercard and JCB cards, on the front for American Express
  • Union Pay Cards – Important: The last four digits of the number that are printed on the terminal receipt must match the last four digits of the card number. – Authorization takes place automatically. – The three-digit verification number is on the right, in the signature field.

The credit card information is sent directly to our payment provider (Fiserv. Merchant Services, with the use of 3D Secure Services) who processes your order. The credit card information is neither recorded nor stored by Firmin Cigars, and it can only be accessed by our payment provider. All transactions are sent via a secure connection utilising a 128-bit encryption.

If you have any questions or require more information regarding payment options, products or other, please email or phone us.


Phone: 0430 448 684

Refund And Returns – Accessories only (Cigars are non refundable due to the nature of the product)

Your satisfaction is our number one priority at Firmin Cigars. If your item is faulty upon receipt or is not as described, we will exchange the item.

All returns are subject to us receiving the item back within 5 business days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

We do not refund, exchange or credit on cigars and or Cigars smoked.

Firmin Cigar Aged Cigar buyers are required to conduct their own research and due diligence.  All Items are sold on an “as is” basis, and no product refunds or exchanges will be given, you buy at your own risk.

All cigars are inspected prior to shipping for damage or defects. Please note cigars should be stored at the correct temperature of 19C and 70% humidity.

We do not offer exchanges, credits or refunds for change of mind, or on Aged, Rare, Pre-Embargo or collectible Cigars due to their “as is” nature or on the basis that the goods ordered were not to personal taste.

Returns Process

To return an item, please send an email to:

Also include the following information:

  • Your invoice or order number if known (appears on the top of the confirmation email from the website order)
  • Your full name and address
  • A description of the item you are returning and why?
  • Whether you would like a credit or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
  • We will then send a reply email advising next steps.

International Shipping Policy

Firmin Cigars will package all orders and send out as requested to the absolute best of our ability. But once the parcel (your order) has been dropped at the post office, we can no longer guarantee the goods.

Any customs import fees, duties, and taxes, etc. are the responsibility of the purchaser; and not the sender Firmin Cigars

Insurance will need to be specified in the comments section upon ordering. The price for freight quotation will be forwarded to you in a single email, upon reply to the quotation your order will be processed, packed and dispatched. You will be supplied with a tracking number.

Customers in the US should be advised that ordering Cuban cigars is in direct violation of their Federal Laws (Trading with the Enemies Act). You risk confiscation of your purchase if caught, we therefore do not sell or send Cuban Cigars to the United States.

Overseas Customers please contact us by email for all international prices and shipment enquiries.

E & OE.

Transaction Security Capabilities & Anti-Fraud Policies

Your credit card details are sent directly to Firmin Cigars payment gateway service (Fiserv Merchant Services along with 3D Secure) over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction and at no point do we store your card details.

What is 3D Secure, MasterCard SecureCode or Verified by Visa?

3D Secure is an extra level of security that Firmin Cigars provide to customers to safeguard against fraud and to ensure your personal protection. 3D Secure is provided through the MasterCard SecureCode and Verified by Visa programs.

The program works by verifying your identity in real-time through the use of a password, so you can shop more confidently, and merchants can accept credit card payments with peace of mind. Having your own 3D Secure password means that you have added protection against unauthorized use of your credit card when you shop online.

In practice, every time you pay online on a website that has 3D Secure, a box will pop up from your card issuer asking you for your PIN, just like the bank does at the ATM. In seconds, your card issuer confirms it’s you and allows your purchase to be completed.

It requires you to put in a predefined password for your credit card or a netcode sms in order to process the payment. If you are not familiar with this process you may need to contact your bank regarding this matter.

Otherwise, we are able to complete for you over the phone, but first we will need proof of age & identification copies, there will then be a series of processes before your transaction will be completed to ensure that extra level of security and your personal protection safeguards against fraud that Firmin Cigars supplies you.

What steps should I take to ensure my 3D secure is set up correctly?
If you find that the page is redirecting to an error message relating to 3D secure please contact your bank for more information.

All rights reserved. E & OE.

Fiserv. Merchant Solution with 3D Secure – At Firmin Cigars we provide the very best in everything we do, including your shopping security.

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