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The user didn’t write a review, and has left just a rating.

The owner of Firmin Cigars, Trent Firmin is a cigar specialist. He knows what my taste and size preference is in cigars. His professional knowledge and service is excellent, and he goes out of his way to ensure I enjoy my cigar experience with his recommendations.

Perfect seller for all cigar connoisseurs. Fast shipping, and the only place that still has legitimate banana backwoods for sale. Highly recommend!

Brilliant customer service, great stock, quick delivery. Very knowledgeable. Recommended for the cigar connoisseur or for those who just want to buy a gift for a cigar lover.

Great friendly service and great response and delivery of orders.

Fast service, best quality cigars. I’m so thankful Trent has branched out on his own as his knowledge is built on a wealth of experience and passion. This is Australia’s leading Cigar connoisseur, don’t hesitate, you won’t be dissapointed. Thanks for looking after us after all these years Trent!

The user didn’t write a review, and has left just a rating.

The user didn’t write a review, and has left just a rating.

The user didn’t write a review, and has left just a rating.

Trent is a real cigar sommelier in Australia and having fantastic pro-customer service standard. He is such a reliable owner and able to understand what customers needs and wants. I have been enjoying my favourite cigars as well as some incredible new cigars nowadays. Thanks as usual, Trent san!!

Trent has an amazing knowledge and love of cigars, honest advice, excellent service and great experience! Highly recommended.

The customer service here is second to none, a great experience every time. It doesn’t matter if you have been into Cigars for quite a while or just beginning your journey and not sure where to start, I suggest you start and stay with Firmin Cigars, Trent will treat you right. (__{FC}___]]]]~~

The user didn’t write a review, and has left just a rating.

Quality service and knowledge of products.

Firmin Cigars, outstanding person that runs it Trent, will always go out of is way to make shore you have the right cigar for the job, when your partner want to surprise you with your favorite cigar he is only to happy to help out, Cigar legend will help you out.

I know very little when it comes to Cigars, but Trent has been the most helpful, trustworthy and friendly salesman and professional one could hope for. I only buy Cigars for certain special occasions. But, part of that experience is in visiting Trent to help me find that next perfect smoke to celebrate and share with my mates.

You simply can’t get better knowledge and service.

Trent is the best cigar man in Queensland! Probably Australia. Buy your sticks from here!

The user didn’t write a review, and has left just a rating.

Trent is incredible. Not only does he treat you like a friend his professionalism and incredible promptness with each and every order is amazing. Will always support this amazing business.

I have known Trent professionally for well over 10 years now and he is my “go to” man for sales and any advice pertaining to cigars. Trent is a solid professional, who is indeed a cigar connoisseur/aficionado. His passion, enthusiasm and knowledge for cigars is contagious. Coupled with this, is Trent’s superb customer service ethic which is second to none. If you’re not purchasing cigars from Trent, then you’re truly getting a raw deal in every aspect.

Trent always looks after me like I’m the most important customer in the world
In reality I buy about 10 cigars a year but he always as about flavours I like and really tries to always get me the beat choices for my taste
Just had a daughter and the amount of time he took to get the right cigar with the beer I was going to drink to celebrate her birth was awsome
You just don’t get service like that anymore

What great service, wonderful range of cigars. Trent is one of the most knowledgeable in the industry.

Trent’s customer service is absolutely first class. He is very friendly, knowledgeable and willing to share his expertise at any time.

You will not regret shopping at Firmin Cigars.

Purchased a Boveda Acrylic humidor from Firmin (Trent) as they’re the only ones I could find that stock it in Australia. Also threw in some cigars while I was at it, because why not?

As the other reviewers have suggested, you have to go far to get the kind of personalised service and care provided here. You just don’t see it any more.

Sure, on the surface it’s “just another” web retailer, but behind it is someone with years of experience who is willing to look after you as a customer, even after the sale is made; not just get your money in their pocket.

The service and range Firmin cigars have is unbeatable! Quality cigars delivered straight to your door.

Incredible service from the owner at Firmin Cigars. I searched high and low to find a limited edition Padron leather cigar case, and found it online in Australia. Trent was able to accommodate shipping all the way to Portland, Oregon in the United States. He made the process simple and communicated exceptionally throughout.
The item arrived carefully packaged and even gift-wrapped inside the package.

5 star service deserves to be commended.

Absolutely top class service! Trent was awesome to deal with and made my 1 month wait on a special order well worth it. You can not go wrong with Firmin Cigars!

Fantastic experience with Trent and Firmin Cigars, I would highly recommend using them for all of your cigars purchases. I am very much a beginner/ green when it comes to cigars and Trent was extremely helpful and knowledgeable in all things cigars. I was also very impressed on how quickly my purchases arrived after placing my orders. It has been a pleasure dealing with Trent as he is easy going, friendly and his passion for cigars is infectious. Thank you Trent.

If I could give Firmin Cigars 6 stars I would. Thank you Trent for helping out a newbie and taking the time with questions and such quick delivery. One of the best purchasing experiences in general – highly recommend to anyone.

My many thanks for speedy delivery of my cigar order, and for your excellent service in general. The gift wrap was a very nice touch.

I’m someone who normally lives in Germany — I became trapped in Australia by the current crisis — and I am absolutely astonished at the level of government taxes on cigars in this country!!

But, it is what it is, and I was thankful to find them in stock. For as long as I remain here, I will certainly return to you as a customer. Thanks for your good and attentive service.

Three of the Eagles have landed.

Very impressed with your finished product restoration presentation and delivery time.

Last and certainly not least: they work at last!!!