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FIRMIN CIGARS POLICIES

FIRMIN CIGARS SHIPPING & REFUND POLICY

​Thank you for taking the time to view our website and our shipping policy.

In this day and age of instant gratification we at Firmin Cigars believe appreciation of the finer things in life are not as instant, like the processes that a fine Cuban Cigar is rolled…Time…to age the tobacco, Time….. it takes to product a finished cigar….anywhere up to 330+ processes in some instances. Time….to relax when smoking and savouring your cigar.  

* So, from time to time items ordered may be out of stock, you will be notified if the stock is not available, you can choose to wait (most times only 2 days till dispatch) or replace with another item.

Firmin Cigars National Shipping Policy

Firstly, you must be over the legal smoking age of 18 if purchasing cigars. Firmin Cigars may undertake the right to ask for further details if required before finalizing your order.

You may place the order, and funds may be taken but Firmin Cigars reserves the right to cancel your order and refund money if we deem the transaction to be Fraudulent.

(you may be asked to provide scans of drivers licence / passport along with the used credit card, this is asked by the banks and is for providing you, the user, extra and added security to you & your credit card).

The quickest way to receive your cigars is via Express Parcel service, all goods are packed safely and placed in the chosen Express Satchel. (please note you can choose to have the parcel signed for and you can request extra cover/insurance) If you are not sure, please don't hesitate to call regarding your inquiries. 

You may want to choose a Courier service with added insurance also. 

Contact - Trent Firmin (Mobile): 0430 448 684

*WE WILL NOT SEND TO AUSTRALIA POST PARCEL LOCKERS* unless verified via email with personal agreement and further checks also you may require proof of identity to the locker.

We do not guarantee you will receive your parcels next day, it can take anywhere between 1 to 2 day and times can be up to 5pm. (Later in the Christmas period). If you are out of the service post code zone it might not be delivered next day, check Australia Post website https://auspost.com.au/ for further information.

Firmin Cigars takes no responsibility if goods are lost or damaged during delivery.Due to the nature of the product we cannot refund or exchange.  

*Please consider taking out insurance as we do not replace if missing or damaged once parcel has been dispatched, this is your responsibility.

Refund Policy:

Due to the nature of the product Firmin Cigars do not return or refund product. E & OE.

Please do not dispute with PayPal as you have been advised you are not eligible for returns or refunds from us, Firmin Cigars, as you have been advised on this page prior to purchasing and also at checkout. All refunds will be the amount less Paypal fees (Administration costs).

Firmin Cigars International Shipping Policy

Thank you for perusing our website. If you are an overseas customer wishing to purchase from Firmin Cigars please be advised we will ask for proof of ID prior to sending your goods.

You may place the order, and funds may be taken but Firmin Cigars reserves the right to cancel your order and refund money if we deem the transaction to be Fraudulent.

(you may be asked to provide scans of drivers licence / passport along with the used credit card, this is asked by the banks and is for providing you, the user, extra and added security to you & your credit card).

We will firstly quote via email & if you are interested, quickest way is to email firmincigars@gmail.com and then we can organize and liaise with you prior to dispatching your goods. We will package your order and send out as per your request and to the best of our ability.

But once the parcel (your order) has been dropped at the post office, we can no longer guarantee the goods for obvious reasons.

Orders should take between 3 to 10 days. But we cannot help what your country customs will do upon its landing.

Customers in the US should be advised that ordering Cuban cigars is in direct violation of US Federal Laws (Trading with the Enemies Act). You risk confiscation of your purchase, fines, and jail if caught.

Your business is appreciated and Firmin Cigars want to thank you in advance and for your Time…..

E & OE.